Change makes people anxious and edgy. The future grows more uncertain and people grow more uneasy. Fears mount. Rumors fly. It’s time for leadership.
Change requires that leaders increase the amount of time that they spend with their people, simply walking the line. The presence of authority and access to it, to you, helps people feel connected and supported. An absent boss heightens the fear that no one is in charge, that the boat is adrift, and even that rules do not apply. In such times, to avoid your people is also to damage your credibility as a leader.
When change courses through your company, your department, or your area, your people need to see you. Move toward them. Engage with them. Simply, be around more for and with them. (For more on leading, see Chapter 9 in Your Job Survival Guide.)